Check the Small Things….Always!

“Always check small things.”                                                                           ~ General Colin Powell, My American Journey, 2003 A few years after my wife and I bought our first small business, we decided to offer our General…

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Entering the SHARE Economy

What do marketers mean by saying we are entering the SHARE ECONOMY?  We have successfully (or not so successfully) moved to a SERVICE ECONOMY, but what is next?  America has been transformed…

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Building Better Team Relationships

The more people employed by a company, the greater the potential for dissatisfaction within the office environment. Employees are a basic necessity of a company. Some companies operate with only one person,…

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An Economic Lesson from a Bag of Potato Chips!

“The hardworking farmer must be the first to partake of the crops.” ~ 2 Timothy 2:6 (New King James Version) The next time you purchase a bag of potato chips from the…

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Keeping the Main Thing the Main Thing

Don’t Perfect the Irrelevant! I think each of us can relate to this, both personally and professionally.  How much time do we spend on things that aren’t part of our core mission? …

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Clarity vs. Certainty

Leadership teams often don’t reach clarity because they are waiting for certainty. People fear the future, and understandably so since it is unknown.  Unfortunately, business leaders are not immune.  Every day, leaders…

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Can a Company Afford to have Poor Customer Service?

Can a company afford to have poor customer service? My wife and I recently purchased new furniture from a national retail chain store. We spent over $17,000 at this store. The salespeople…

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I Have Questions—All the Time

Throughout my day, I have questions. Some are big questions. Some are small questions. The big ones are usually philosophical or about religion.  The small ones relate more to daily life and…

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Hire and Promote the Best

Someone once said that “Love is blind, but hiring shouldn’t be.”  The question is, “Do you and I have the courage to ‘hire and promote the best?’” There is another truism that applies in…

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To Lead is to M-O-V-E

“You don’t lead by pointing and telling people some place to go. You lead by going to that place and making a case.” – Ken Kesey[i]  LEADER is a word bantered about in…

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