Keeping the Main Thing the Main Thing

Don’t Perfect the Irrelevant! I think each of us can relate to this, both personally and professionally.  How much time do we spend on things that aren’t part of our core mission? …

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Clarity vs. Certainty

Leadership teams often don’t reach clarity because they are waiting for certainty. People fear the future, and understandably so since it is unknown.  Unfortunately, business leaders are not immune.  Every day, leaders…

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Can a Company Afford to have Poor Customer Service?

Can a company afford to have poor customer service? My wife and I recently purchased new furniture from a national retail chain store. We spent over $17,000 at this store. The salespeople…

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I Have Questions—All the Time

Throughout my day, I have questions. Some are big questions. Some are small questions. The big ones are usually philosophical or about religion.  The small ones relate more to daily life and…

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Hire and Promote the Best

Someone once said that “Love is blind, but hiring shouldn’t be.”  The question is, “Do you and I have the courage to ‘hire and promote the best?’” There is another truism that applies in…

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To Lead is to M-O-V-E

“You don’t lead by pointing and telling people some place to go. You lead by going to that place and making a case.” – Ken Kesey[i]  LEADER is a word bantered about in…

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I Turned the Corner in My Grocery Store

Much to My Surprise…Terminating an Employee can be a Positive Event I turned the corner in my grocery store, and there he was—the first person I had ever fired as a manager…

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Just-In-Time and Unquantifiable Risks

Modern college textbooks talk about “Just-in-Time” inventory systems like they are obvious. The benefits are well known, so everyone should take advantage, right? Well, for those of us who have actually tried…

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In What Ways Do You Personally Learn from the External Environment?

An effective learning organization is one that · has a high commitment to creativity and innovation, · promotes a healthy view of risk with a tolerance for failure, · seeks a diversity…

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Advertising and Unintended Consequences

We have all seen ads that immediately catch our attention; some Super Bowl ads fall into this category (http://admeter.usatoday.com/ ).  But what happens when an ad may have unintended consequences, when an…

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