The Gift We Often Ignore

“I insist on a lot of time being spent, almost every day, to just sit and think.  That is very uncommon in American business.  I read and think…”   ~ Warren Buffett[i] One…

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Are You Content?

This morning I was rereading an old favorite.  A Shepherd Looks at Psalm 23 by W. Phillip Keller changed the way I think about the most well-known psalm.  Keller was a shepherd…

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The Continuous Improvement Mindset

I have been a Beatles fan all of my life.  This past summer was the 50th anniversary of Sgt. Pepper’s Lonely Hearts Club Band, considered by most Beatles ‘experts’ to be their…

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Impact Your Organization: Gather Real-Time Information

Today, consumers benefit from the ubiquity of information: · Increase in choices.  The buyer can now make more informed choices. · Increase in the demand for value.  The increasingly knowledgeable consumer has…

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Use the Force, Manager

“It’s an energy field created by all living things.  It surrounds us and penetrates us; it binds the galaxy together.” – Obi-Wan Kenobi in Star Wars: A New Hope (1977) Yes, I…

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Brick and Mortar and E-commerce: Customer Service Glitches?

Recently, I shopped at two large retailers and experienced customer service glitches with both stores.  At one retailer, a national department store chain, I wanted to purchase a sport coat at their…

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Gentleness in the Marketplace

If zeal had been appropriate for putting humanity right, why did God the Word clothe himself in the body, using gentleness and humility in order to bring the world back to his…

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What’s Your Corporate IQ?

Dr. Jim Underwood contends that Corporate IQ provides a “concrete, quantifiable method to rank companies within industries” (p. vii).[i]  Corporate IQ “measures the degree to which a firm is prepared to operate within and…

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Dividend Policy

“Honor the LORD with your wealth and with the firstfruits of all your produce; then your barns will be filled with plenty, and your vats will be bursting with wine.”    …

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A Definition of Sales Success

A definition of SALES SUCCESS = strategically and continuously equipping client-facing employees with the ability to have valuable conversations with consumers through all stages of the consumer life cycle. Let’s dissect this…

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