Author Archives: Bill Burton

Can a Company Afford to have Poor Customer Service?

Can a company afford to have poor customer service? My wife and I recently purchased new furniture from a national retail chain store. We spent over $17,000 at this store. The salespeople…

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The Value of Encouragement

 “Encourage each other every day while you have the opportunity”                                            …

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Leading a Diverse Workforce

As our nation becomes more diverse, I’ve thought many times about the relevance of what is taught in business school courses.  Much of the literature is based on Western culture.  This raises…

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