Author Archives: Bill Burton

Nothing Changes until Something Changes

  “And hopefully, next quarter, we will see some improvement in this chart.”   How many times have we sat through a presentation in which similar words were spoken?  “Hopefully” things will turn…

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Look Outside

In 2013, a new law school opened in Indiana.  In 2010, according to Nissen (2015),[i] law school enrollment peaked and has been steadily dropping since.  The new law school closed its doors…

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Can a Company Afford to have Poor Customer Service?

Can a company afford to have poor customer service? My wife and I recently purchased new furniture from a national retail chain store. We spent over $17,000 at this store. The salespeople…

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The Value of Encouragement

 “Encourage each other every day while you have the opportunity”                                            …

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Leading a Diverse Workforce

As our nation becomes more diverse, I’ve thought many times about the relevance of what is taught in business school courses.  Much of the literature is based on Western culture.  This raises…

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